Frequently Asked Questions
What is ?
is a live tv platform that gives you all the same programming as a standard cable package, but runs on all your favorite devices such as smartphones, tablets, streaming media boxes, etc. has an updated, fast, easy-to-use interface, with new features such as Replay TV, DVR, recommended shows, movies, and much more!
How do I get service?
How do I get the app?
On a "Smart Box" or mobile device, you can download the app from the respective App Store of your compatible device.
- For Android and Android TV devices you go to the Google Play Store.
- For Apple iOS and Apple TV devices go to the Apple App Store.
- For Amazon Fire TV devices go to the Amazon App Store.
Search for "EZVideo" in the app store, or go to the specific app store link, download it and install it on your device.
- On your web browser you can just go to www.ezv.tv.
Click below to view specific tutorials for the specific platforms:
What is my username and password?
Your username is the email address you gave us when you signed up for service. The password is something you chose when you first signed up for service. If you don't know your username and/or password please contact Services.
How do I get to the Guide?
Once you're signed into the app, hit the "down" button on your remote. Then select "Guide" from the menu using the middle "okay" button on your remote. Click here for more information on using the Main Menu.
How do I "channel surf" or quickly change channels?
While watching Live TV, On Android TV or Amazon Fire TV: press the down button to go down a channel, and press the up button to up a channel.
On Apple TV: swipe left to go up a channel, and swipe right to go down a channel.
How do I record a series?
While watching Live TV, press the main "OK" button to view some options. Select "Record" from the list of buttons below. This will bring up some options to record this episode only, or all for this show.
What is the "Are you still watching?" message?
After 4 hours of inactivity (no channel changes, no button presses) the app will display a message asking "Are you still watching?". If you don't respond, the app will stop streaming and go to the device home screen, allowing the device to power down or go to sleep. Similar to your PC conserving power by using a screensaver or going to sleep, this feature prevents wasting Internet bandwidth if there is no one watching. For example, if you were to turn your television off, the streaming device will still maintain a connection and consume bandwidth.